NMS

Client Self-Service Portal

Monthly Insights

Kampala Health Centre IV

Facility code KHC-IV · September 1970

Showing 10 of 10 insights · based on 24 requests

Most Common Issue

Attention

Duplicate orders

Appeared in 5 requests this month.

Fastest Approval Turnaround

Good

2.8 hours

Shortest time from submission to approval this month.

Most Delayed Step

Attention

Approver Approval

Average time at this stage: 1 day 11h.

Average Approval Time

Good

1 day 16h

Across 17 approved requests.

Orders Submitted

Info

24

Total orders submitted by this facility this month.

Rejected Requests

Attention

3

Main reason: Incorrect facility code.

Pending Requests

Critical

5

Oldest has been waiting 20459 days.

Completed Requests

Attention

10

42% of submitted requests fulfilled.

Escalation Alert

Critical

5 requests

Pending more than 5 days — requires escalation.

Improvement Recommendation

Critical

This month

Escalate 5 stalled requests — they have waited more than 5 days.