NMS

Client Self-Service Portal

Monthly Insights

Kampala Health Centre IV

Facility code KHC-IV · July 1970

Showing 10 of 10 insights · based on 22 requests

Most Common Issue

Attention

Duplicate orders

Appeared in 6 requests this month.

Fastest Approval Turnaround

Good

1.4 hours

Shortest time from submission to approval this month.

Most Delayed Step

Attention

Approver Approval

Average time at this stage: 1 day 21h.

Average Approval Time

Good

1 day 19h

Across 20 approved requests.

Orders Submitted

Info

22

Total orders submitted by this facility this month.

Rejected Requests

Attention

4

Main reason: Budget exceeded.

Pending Requests

Critical

2

Oldest has been waiting 20472 days.

Completed Requests

Attention

10

45% of submitted requests fulfilled.

Escalation Alert

Attention

2 requests

Pending more than 5 days — requires escalation.

Improvement Recommendation

Attention

This month

Review "Duplicate orders" before submission — it caused 6 flagged requests this month.